Privacy Policy

Australia Himalaya is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the APPs may be obtained from the Office of the Australian Information Commissioner.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses and phone numbers.

It is obtained in many ways: interviews, correspondence, telephone, email, via this website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee the links or policies of authorised third parties.

We collect it for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use it for secondary purposes closely related to the primary purpose, where you would reasonably expect such use. You may unsubscribe from our mailing lists at any time by contacting us in writing.

Sensitive information

Sensitive information is defined in the Privacy Act to include information about racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record or health information. It will be used only:

• for the primary purpose for which it was obtained
• for a secondary purpose directly related to the primary purpose
• with your consent, or where required or authorised by law

Third parties

Where reasonable and practicable, we collect your Personal Information only from you. In some circumstances we may be provided with information by third parties, and we will take reasonable steps to make you aware of it.

Disclosure

Your Personal Information may be disclosed to third parties where you consent, and where required or authorised by law.

Security and retention

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.

When it is no longer needed for the purpose for which it was obtained, we take reasonable steps to destroy or permanently de-identify it. Most Personal Information is stored in client files, which are kept for a minimum of seven years.

Access and accuracy

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. Please contact us in writing. We do not charge for an access request but may charge an administrative fee for providing a copy. We may require identification before releasing the information.

If the information we hold is out of date or inaccurate, please tell us as soon as practicable so we can update our records.

Policy updates

This policy may change from time to time and is available on this website.